---
title: "Log Support Request"
url: "https://3f6j17nak53zgb9.productfruits.help/en/article/log-support-request"
language: "en"
last_updated: "2025-01-22T05:14:50.833Z"
---

# Log Support Request

Our telephone Help Desk is always available by calling us on 1300 650 295 (Australia) or 0800 666 539 (New Zealand).

[Embedded content](https://scribehow.com/embed/Requesting_Support_for_Optomate_Touch__MNzPjS8XRCyZq4Bd-BW7kg)

Alternatively, you can log a support request directly from the Optomate Touch main menu, by clicking on the Contact Monkey tile.  Please remember that this service is only monitored during our business hours.

![](https://manula.r.sizr.io/large/user/4454/img/contact-monkey-tile.png)

Then click the Log Support Request button.

![](https://manula.r.sizr.io/large/user/4454/img/contact-monkey_v2.png)

Simply fill in the support details, including :

1.  How you would like your call returned (Telephone or Email).
2.  The call priority.
    -   P2 = Call back within 4 hours
    -   P3 = Call back anytime today
    -   P4 = Call back today or tomorrow
3.  Information detailing the issue you are experiencing.

When you submit your request, the system will send your details directly to our in-house support tracking system and will be viewed in real-time by our support staff.