Log Support Request

 Our telephone Help Desk is always available by calling us on 1300 650 295 (Australia) or 0800 666 539 (New Zealand).

Alternatively, you can log a support request directly from the Optomate Touch main menu, by clicking on the Contact Monkey tile.  Please remember that this service is only monitored during our business hours.

Then click the Log Support Request button.

Simply fill in the support details, including :

1. How you would like your call returned (Telephone or Email).
2. The call priority.
   • P2 = Call back within 4 hours
   • P3 = Call back anytime today
   • P4 = Call back today or tomorrow
3. Information detailing the issue you are experiencing.

When you submit your request, the system will send your details directly to our in-house support tracking system and will be viewed in real-time by our support staff.